Canada Shutter Pros ("we", "us", "our") operates the website shutterpros.ca. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services.

Information We Collect

We collect information you provide directly when you:

Fill out our quote request form (name, email, phone number, address, project details)
Contact us via phone, email, or our contact form
Chat with the AI assistant on our website
Subscribe to communications from us

We also automatically collect certain technical information when you visit our website:

IP address and approximate geographic location
Browser type and operating system
Pages visited, time spent, and referring website
Device type (desktop, mobile, tablet)

How We Use Your Information

We use the information we collect to:

Respond to your quote requests and inquiries
Schedule consultations and provide our installation services
Send follow-up communications related to your inquiry or project
Improve our website, products, and customer experience
Analyze website traffic and usage patterns
Comply with legal obligations

Website Chat

The chat on our website is answered by an AI assistant, not a person. The chat window says so at the top. When you use it:

We keep a copy of the conversation (your messages, the assistant's replies, the page you were on and the time) on our own systems. Our team reads it to follow up on your request and to improve the assistant's instructions. Like a quote request, it may also be added to our customer records and shared with our team through our internal messaging tool. Chats are not used to train AI models. If you rate a chat when it ends, the rating and any comment are kept with the conversation.
If you give your name, phone number, email or address in the chat, we use them to respond to you, the same way as a quote request.
Your messages are sent to an AI service provider so it can write the replies.
Before a new chat starts, Cloudflare Turnstile checks that you are a person and not an automated program. For that check Cloudflare receives your IP address and technical signals from your browser (such as the browser type), and it may set a cookie recording that you passed. See the Turnstile privacy addendum and Cloudflare's cookie policy.
Our chat system also uses your IP address briefly to limit how many new chats can start in an hour. It is not stored with the conversation.
Your browser keeps a random conversation ID, and whether the chat window is open, in session storage so the chat follows you from page to page. Both are deleted when you close the tab. If you close the small helper message next to the chat button, your browser remembers that for 7 days in local storage so it doesn't show again. Our chat sets no cookies of its own.

Please don't share payment card numbers, passwords or other sensitive details in the chat. You can end a chat at any time with the "End chat" button.

Phone Calls

Our phone numbers are provided by a call tracking service (CallTrackingMetrics). Calls to them may be recorded, and the caller's phone number, the call time and the recording are added to our customer records so we can follow up and check service quality. Our website may show a different tracking number depending on how you found us, for example from a Google ad; it reaches the same team.

Google Analytics

We use Google Analytics 4 (GA4) to understand how visitors interact with our website. GA4 collects anonymized data about your browsing behaviour using cookies. This data helps us improve our website and marketing.

Google Analytics may collect:

Pages you visit and how long you spend on each page
How you arrived at our site (search engine, direct, referral)
Your general geographic location (city level)
Device and browser information

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Cookies

Our website uses cookies — small text files stored on your device — for the following purposes:

Essential cookies — required for form submissions and session management
Analytics cookies — Google Analytics cookies to measure website performance, and Microsoft Clarity, which records how visitors scroll and click so we can find pages that are hard to use
Advertising measurement — Google Ads cookies that tell us when a visit from one of our ads leads to a quote request or a call

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our quote and contact forms.

How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

Service providers — email delivery (Resend), our customer relationship management system (Zoho CRM), where we keep your requests and our follow-up, our internal team messaging tool, call tracking (CallTrackingMetrics), the AI service provider behind our website chat, and Cloudflare (bot checks)
Spam protection — Google reCAPTCHA on our forms
Analytics and advertising providers — Google Analytics, Microsoft Clarity and Google Ads, for website performance and ad measurement
Legal authorities — when required by law or to protect our legal rights

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy. If you don't become a customer, your quote request, call records and chat conversations are deleted within 24 months. If you do, we keep your records for as long as we need them for your warranty and our legal and tax obligations. Website analytics data is retained according to Google Analytics default settings.

Data Security

We implement reasonable technical and organizational measures to protect your personal information, including:

HTTPS encryption on all pages
CSRF protection on all forms
Rate limiting on form submissions
Server-level access controls and monitoring

Your Rights

Under Canadian privacy legislation (PIPEDA), you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Withdraw consent for future communications

To exercise any of these rights, contact us using the information below.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page indicates when it was last revised. Continued use of our website after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us:

Phone: (647) 372-5257
Email: [email protected]
Website: shutterpros.ca/contact